Anchor Hanover Group – Retirement Housing & Care Properties

Client: Anchor Hanover Group
Sector: Retirement Housing & Care
Contract Start: September 2023
Scope of Works: Internal & External Window Cleaning, Gutter Cleaning
Frequency: 4–16 Weekly Cycles (Site Dependent)
Locations Covered: 26 Sites Across London, Hampshire, Berkshire, Surrey, Oxfordshire, and Buckinghamshire
Company: Abacus Window Cleaning

Project Overview

Abacus Window Cleaning provide professional cleaning services to Anchor Hanover Group, England’s largest provider of specialist housing and care for later life. Anchor manages over 54,000 properties for rent and sale, with a wide variety of housing and care options designed to support their residents.

We were awarded the contract in September 2023, covering 28 active jobs across 26 sites in London, Hampshire, Berkshire, Surrey, Oxfordshire, and Buckinghamshire. Our services include both internal and external window cleaning and gutter cleaning, ensuring the retirement communities remain safe, clean, and welcoming for residents, staff, and visitors.

Scope of Works

Regular internal and external window cleaning
Gutter cleaning carried out on planned cycles between 4–16 weeks, depending on site requirements
Services adapted for garden villages, residential care homes, and retirement properties
Ongoing maintenance to meet the expectations of residents and property managers

Challenges and Solutions

Resident Expectations – Residents in retirement properties expect high standards of cleanliness. To meet this, we have clear procedures in place and provide responsive service whenever issues are raised.
Communication – At each property, residents have access to a feedback book at reception. Any notes or concerns are logged, and our team return within a week to address them, ensuring all issues are resolved promptly.
Varied Sites Across Six Counties – With properties spread over multiple counties, consistency and scheduling are vital. Our structured approach ensures every site receives the same level of service while minimising disruption.
Garden Village Challenges – Larger garden village-style sites bring unique challenges, such as higher volumes of communal spaces and more complex layouts. We allocate the right team and equipment to suit each location.

Outcome

Through a combination of regular visits and responsive follow-ups, Abacus Window Cleaning help Anchor Hanover maintain bright, clean, and safe environments across their retirement housing and care properties. By managing both window and gutter cleaning, we support the overall upkeep of the buildings, prevent long-term maintenance issues, and create spaces that residents are proud to call home.

Contact Abacus Window Cleaning Today!

If you manage a retirement housing complex or care property and need a reliable, professional cleaning partner, call Abacus Window Cleaning on 01252 834238 to discuss how we can help.